Privacy Policy — ozw365

ozw365 ("we", "us", "our", or "the Company") operates the online betting and live casino platform accessible at https://ozw365.app (the "Platform"). We are committed to protecting the privacy and personal data of every individual who registers, browses, or interacts with the Platform (collectively referred to as "you", "your", or "the User").

This Privacy Policy constitutes a formal statement of how ozw365 collects, processes, stores, protects, and discloses personal data in the course of providing its services. It applies to all data collected through the Platform, our customer support channels, email communications, and any other touchpoint through which you engage with ozw365.

This policy should be read in conjunction with our Terms & Conditions and our Responsible Gaming policy, both of which form part of the broader contractual framework governing your relationship with ozw365.

ozw365 collects personal data that is necessary for the provision of a safe, compliant, and personalised betting and gaming experience. The categories of personal data we collect include, but are not limited to, the following:

We collect only the minimum personal data necessary to fulfil the specified purposes. Where processing is based on consent, you retain the right to withdraw that consent at any time, subject to the limitations described in Section 10 of this policy.

ozw365 collects personal data through a variety of direct and indirect mechanisms, including:

• Account registration: When you complete the ozw365 sign-up form, you provide identity and contact data directly to us.
• KYC verification: When you submit identity documents to verify your account prior to withdrawal, we collect and store scanned copies of the relevant documents.
• Deposits and withdrawals: Financial data is collected each time you initiate a transaction via bKash, Nagad, Rocket, Upay, or any other supported payment method.
• Gameplay and betting activity: Our platform systems automatically record all bets placed, games launched, session start and end times, and in-game actions for account management and responsible gaming purposes.
• Customer support interactions: When you contact our support team via live chat, email ([email protected]), or WhatsApp, we record the content of those communications to resolve your query and improve our service.
• Cookies and tracking technologies: We use cookies, web beacons, pixel tags, and similar technologies to collect technical and usage data automatically as you browse the Platform. See Section 7 for full details.
• Third-party sources: We may receive data about you from payment processors, fraud prevention agencies, identity verification providers, and analytics partners where this is necessary for compliance or security purposes.

Personal data collected by ozw365 is used for the following specific and legitimate purposes:

• Account management: Creating, maintaining, and securing your ozw365 account, including password resets, OTP verification, and session management.
• Service delivery: Enabling you to place bets on BPL, IPL, T20 World Cup, and other cricket markets, access live casino games powered by Pragmatic Play and Evolution Gaming, and use all platform features.
• Payment processing: Facilitating deposits via bKash, Nagad, Rocket, and other methods, and processing withdrawal requests in Bangladeshi Taka (BDT) within published timeframes.
• Identity verification and KYC: Confirming that you are who you claim to be and that you meet the minimum age requirement of 18 years, as required by our responsible gaming obligations.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, unauthorised access, and other prohibited conduct.
• Responsible gaming: Monitoring your gameplay patterns to identify potential signs of problem gambling, delivering session reminders, enforcing deposit limits you have set, and facilitating self-exclusion requests.
• Marketing and promotions: Sending you relevant promotional offers, welcome bonuses, BPL season promotions, and personalised recommendations — where you have opted in to receive such communications. You may opt out at any time.
• Legal and regulatory compliance: Fulfilling our obligations under applicable anti-money laundering (AML) legislation, data protection regulations, and any requests from competent regulatory or law enforcement authorities.
• Platform improvement: Analysing aggregate usage data to identify bugs, optimise page performance, improve game loading times, and develop new features that better serve Bangladeshi players.

For each category of personal data that ozw365 processes, we rely on one or more of the following legal bases:

• Contractual necessity: Processing is necessary to perform the contract between you and ozw365 — i.e., to operate your account, process transactions, and deliver the betting and gaming services you have requested.
• Legal obligation: Processing is required to comply with applicable laws, including AML regulations, age verification requirements, and lawful data access requests from regulatory and law enforcement bodies.
• Legitimate interests: Processing is necessary for purposes that are in the legitimate interests of ozw365, provided those interests are not overridden by your fundamental rights and freedoms. This includes fraud detection, platform security, responsible gaming monitoring, and service improvement.
• Consent: Where we rely on your consent as the legal basis — for example, for direct marketing communications — you may withdraw that consent at any time by contacting [email protected] or updating your communication preferences within your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

ozw365 does not share your personal data with third parties except in the circumstances described below. Where data is shared, we require recipient third parties to implement appropriate technical and contractual safeguards to protect your information:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, Mastercard, and other payment partners receive only the financial data strictly necessary to process your deposit or withdrawal transaction.
• Identity verification providers: Third-party KYC and document verification services receive the identity documents you submit during the account verification process for the sole purpose of confirming your identity and age.
• Game software providers: Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Ezugi, Spribe, and other licensed game studios receive anonymised session and gameplay data necessary to deliver their games through our platform. These providers operate under their own data protection frameworks and are contractually prohibited from using your data for independent commercial purposes.
• Fraud prevention and AML agencies: We may share data with specialist fraud detection and anti-money laundering screening services to protect the integrity of our platform and the safety of all players.
• Regulatory and law enforcement authorities: We will disclose personal data to competent governmental, regulatory, or law enforcement bodies where we are legally required to do so, or where disclosure is necessary to protect the safety of our users or the public.
• Corporate transactions: In the event of a merger, acquisition, restructuring, or sale of all or part of the ozw365 business, your personal data may be transferred to the successor entity, subject to equivalent data protection obligations.
• Professional advisers: Lawyers, auditors, and insurers acting in an advisory capacity may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.

In all cases of data sharing, we apply the principle of data minimisation — sharing only the data that is strictly necessary for the specified purpose.

The ozw365 Platform uses cookies and similar tracking technologies to provide a functional, secure, and personalised experience. A cookie is a small text file placed on your device by our web server when you visit the Platform. Cookies allow us to recognise your device on return visits and to maintain your session while you are logged in.

We use the following categories of cookies on the ozw365 Platform:

• Strictly necessary cookies: These are essential to the operation of the Platform. They enable core functions such as user authentication, session management, and security token validation. These cookies cannot be disabled without rendering the Platform non-functional.
• Functional cookies: These remember your preferences such as your selected language, preferred game categories, and deposit method to provide a more convenient experience on return visits.
• Analytical cookies: We use anonymised analytics data to understand how players navigate the Platform, which game categories are most popular, and where technical performance issues arise. This data is used exclusively for internal platform improvement.
• Marketing cookies: Where you have consented to marketing communications, we may use cookies to record which promotions you have engaged with and to tailor future bonus offers to your preferences.

You may control cookie settings through your browser preferences. Please note that disabling cookies may impair certain functions of the ozw365 Platform, including the ability to log in and maintain an active session.

ozw365 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our general data retention framework is as follows:

• Active account data: Personal and financial data associated with an active ozw365 account is retained for the full duration of the account relationship.
• Closed account data: Following account closure, we retain identity, financial, and transaction data for a minimum of five (5) years in order to comply with AML regulations and to respond to any post-closure disputes or regulatory enquiries.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law.
• Support communications: Records of customer support interactions are retained for two (2) years from the date of the interaction, unless they are relevant to an ongoing dispute or investigation.
• Marketing data: Where your consent is the legal basis for marketing communications, your marketing preferences are retained until you withdraw consent or until one (1) year of inactivity has elapsed, whichever occurs first.
• Technical and log data: Server logs, IP address records, and session data are retained for up to twelve (12) months for security and fraud investigation purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that ensures it can no longer be attributed to you as an identifiable individual.

ozw365 implements a comprehensive set of technical, organisational, and procedural security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the ozw365 servers is protected by industry-standard 256-bit SSL/TLS encryption, ensuring that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted data storage: Sensitive personal data stored on our servers, including KYC documents and financial records, is encrypted at rest using AES-256 encryption.
• Access control: Access to personal data within ozw365 is restricted to authorised personnel who have a legitimate need to process that data in the performance of their duties. All staff with data access are subject to confidentiality obligations.
• Two-factor authentication (2FA): ozw365 supports and encourages the use of two-factor authentication for all player accounts to provide an additional layer of protection against unauthorised account access.
• Security monitoring: Our systems are continuously monitored for suspicious activity, anomalous login patterns, and potential security incidents. We employ automated threat detection tools and a dedicated security operations team.
• Penetration testing: The Platform undergoes regular independent security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
• Incident response: In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, ozw365 will notify you by email as soon as reasonably practicable and will take all appropriate remedial action.

As a user of the ozw365 Platform, you hold the following rights with respect to your personal data. You may exercise any of these rights by submitting a written request to [email protected]. We will respond to all valid requests within thirty (30) days of receipt:

Please note that certain rights are subject to limitations where their exercise would conflict with our legal obligations, particularly those arising under AML and financial crime prevention legislation. Where we are unable to fulfil a request, we will provide a clear written explanation of our reasons.

The ozw365 Platform serves players primarily in Bangladesh, and the majority of our data processing infrastructure is designed to serve this market. However, in the course of operating a global technology platform, some personal data may be transferred to, processed in, or stored in countries outside Bangladesh, including countries where our technology partners, game providers, and cloud infrastructure providers are headquartered.

Where personal data is transferred internationally, ozw365 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections described in this policy. These safeguards may include contractual clauses with recipient organisations, data processing agreements, and requirements for technical security measures equivalent to those applied within our primary infrastructure.

By using the ozw365 Platform, you acknowledge and consent to the transfer of your personal data to international locations as described in this section, subject always to the protections and safeguards outlined herein.

The ozw365 Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, store, or process personal data from any individual under the age of 18. If you are under 18 years of age, you are not permitted to register an account, deposit funds, place bets, or access any gambling or casino features of the Platform.

If ozw365 becomes aware, through our age verification processes or by any other means, that a person under the age of 18 has registered an account or provided personal data to us, we will immediately suspend the account, delete all associated personal data, and reverse any transactions processed in connection with that account.

The ozw365 Platform may display references to third-party brands such as game providers (Pragmatic Play, Evolution Gaming, Microgaming, Spribe, Ezugi), payment partners (bKash, Nagad, Rocket), and sports organisations (BPL, IPL, ICC). The ozw365 Platform does not contain outbound links to external third-party websites. However, if you independently navigate to any third-party website, please be aware that each such website operates under its own independent privacy policy, for which ozw365 accepts no responsibility.

ozw365 is not responsible for the privacy practices, data handling procedures, or content of any third-party platform. We encourage you to review the privacy policies of any third-party service you use in connection with, or separately from, the ozw365 Platform.

ozw365 reserves the right to update, amend, or replace any part of this Privacy Policy at any time. When we make a material change to this policy, we will update the effective date displayed at the top of this page and, where practicable, send a notification to the email address associated with your account.

Your continued use of the ozw365 Platform following publication of any amended Privacy Policy constitutes your acceptance of the updated terms. We recommend that you review this page periodically to stay informed about how we protect your personal data. The most current version of the Privacy Policy is always available at https://ozw365.app/privacy-policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by ozw365, please contact our Data & Privacy team through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the live chat feature on the ozw365 Platform
• WhatsApp: Available 24/7 — contact details available within your account dashboard
• Response time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days (Bangladesh Standard Time, UTC+6)

When submitting a data rights request, please include your full name, the email address associated with your ozw365 account, and a clear description of your request. We may need to verify your identity before processing certain requests to protect against fraudulent or unauthorised data access.